Returns and Cancellations

We hope you are delighted with your order.

All sales are final. No returns or exchanges except for incorrect items or sizes sent.

If the item you receive is not right, return it to us within 15 days from the date of delivery and we will promptly refund your money or exchange it for something else.

The item must be returned in the condition you received them and in the original box and/or packaging. Almost all items that have been worn outside (especially shoes) will show signs of wear and will no longer be in original condition, thus it is important to try everything on indoors or we cannot accept or process your return. If we sent you the wrong item in error, we will, of course, pay the shipping costs. We ship all exchange orders back to you for FREE (Priority Mail or ground service) in appreciation of your business with us.

  * Worn shoes are not exchangeable or returnable. If you are going to try on the shoes with your dress we ask that you wear stockings or socks, and only wear them on a carpet. If the soles are scuffed from trying the shoes on at a fitting we cannot take them back. 

 If we receive them damaged we can't accept the return.

Refund

  • You can return within 15 days from the date of delivery.
  • The item must be returned in the condition you received them and in the original box and/or packaging. 
  • Once your return is received and inspected by the fulfillment centers (usually within 72 hours of receipt), your refund will be processed. Usually, the refund could delivered moneybookers "send money".

Exchange

  • We ship the exchange item when the original item is delivered back to our warehouse.

Cancellations

We may cancel an order at any time before delivery.